FAQs

We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us at Milton & King Support, providing photographic evidence of what you have received and we will make every attempt to correct the situation quickly as possible.

All faulty or damaged goods need to be reported to us within 14 days.

Milton & King understands that you want to maintain your privacy. All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in the event of a merger, consolidation, or sale of all or substantially all of Milton & King’s assets.

Sometimes, we will run a promotion or contest in conjunction with a third party. We may ask your permission to give that third party access to your name, address, and email address. You can opt out of this kind of offer at any time by emailing us.

Click here to read our full privacy policy.

We have hundreds of reviews of both the Milton & King products and Customer experiences on our website. You can read more about what our customers think here.

Our head office in the U.S. is located in Dallas, Texas and our main office in Australia is located in Toowoomba, Queensland. We also have Sample Distribution and Customer Service in Manchester, UK.

When brainstorming names for the company, founders (and brothers) Richard and Bryce wanted something that sounded authentic, industry appropriate, and that had a deep personal connection. They came up with Milton & King. Which is simply the combination of their parent’s middle names. Nice one huh!

Milton & King manufactures to our own unique specifications. Most rolls are 32.9ft long by 24.2″ in width. This is closest to what is considered a U.S. double roll which typically means a roll that is 30 feet long (as single rolls are usually 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls. Do not confused a double roll with a two-roll-set design. For more info on this, visit our informative blog post: Single Roll, Double Roll, Two-Roll-Set, What Does It Mean?

If you wish to exchange an item, we will need to cancel your existing order and process your refund or credit in accordance with our Returns Policy. Then you will need to place a new order for the item you wish to purchase. Please email returns@miltonandking.com to initiate this process and for more details.

In order to take advantage of our Returns Policy, you must initially inform us of your intention to return or exchange. Please email returns@miltonandking.com

We want you to be completely satisfied with your purchase. That is why we allow retail customers to return your wallpaper for any reason as long as it is within 14 days of receipt and the rolls have been unopened in their original sealed plastic wrap. The cost of shipping the return is on the customer. We do not accept returns of half sets in the case of two-roll-set designs and any amount returned of 3 rolls and above is subject to a 10% restocking fee.

It is of the upmost importance to Milton & King to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do.

We understand that from time to time you may wish to return a product to us. We have created a strict 14-day returns policy to enable you to return unused and unopened rolls sealed in their original shrink wrap to us. This returns policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted). Please read the full Returns Policy for further exclusions and details.

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 – 14 business days for the refund to reach your account. Your refund will exclude any additional shipping costs or import duties and taxes that were originally paid.

For all return enquiries, please contact us at returns@miltonandking.com for a return form with instructions prior to shipping the item back to us.

This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. If your order has already been shipped, it is the customer’s responsibility to contact the courier to make arrangements to redirect the shipment. If the order has yet to ship, we make changes to your shipping details if you notify us by emailing us at support@miltonandking.com, via our live chat or by calling us.

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Please don’t hesitate to email us at support@miltonandking.com with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and more than happy to help! As a general rule of thumb, each wallpaper roll covers approximately 66 square feet once trim and pattern repeat are factored in, but this can vary depending on wall height and other factors. To make this process easier for you, Milton & King provides a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.

We’ve even taken the design repeat into consideration when calculating how many rolls you will need.

A batch or lot number is the number assigned to a group of printed wallpaper so that you can order from the same group at a later time from the existing stock so that your color matches.

However, Milton & King print-to-order, therefore, we do not use batch/lot numbers. This is why it is important to determine the accurate number of rolls you need. Any rolls ordered at a later date will be newly printed and not guaranteed to match something you previously ordered.

We offer samples for all of our wallpapers. Samples are available in the standard A4 size (21cm x 29.7cm). We highly recommend purchasing a sample first to get a good idea of the colour scheme and scale of the print.

Please note: colours can vary on different computer screens. Our samples are pre-cut and not intended for precise colour matching purposes, so while they should contain all the colours of the pattern, they likely will not include full elements of the pattern, like all the flowers or a bird.

We offer free shipping of sample orders. Samples ship via Royal Mail first class mail. Larger sample orders may be shipped via DHL. Please allow 2-7 business days for samples to arrive. We do not offer returns or exchanges on samples.

Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order.

A seam in which the wallpaper strips meet exactly, edge to edge. The two edges of the wallpaper should be touching but not overlapping. All Milton & King wall coverings are finished as a butted join for easy installation. A seam roller is a tool that can be used to seal the wallpaper seams and help smooth any edges that have lifted. Do not roll the seams too aggressively or you will push out all the adhesive.

When using Paste-the-Wall wallpaper, the paste is applied directly to the wall before hanging each strip. This wallpaper is made with a special backing that does not expand when wet; therefore, it does not need to soak as in other application methods. Using Paste-the-Wall wallpaper could cut your hanging time in half. Since the wallpaper does not need to soak prior to hanging, it can be hung more easily and quickly. Also, you won’t need to set up a pasting table which can also save you some of the mess and clean up.

Yes, you can. All Milton & King wallpapers are washable using a mild soap that does not contain detergent. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe away excess moisture. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Dirt, dust and other marks can be simply cleaned using the above method. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may not necessarily be removed. Note: Please use caution when cleaning your wallpaper as Milton & King accept no responsibility for any loss or damage that may occur from their use or during cleaning.

Probably the biggest misconception is the belief that pattern repeat and pattern match are one and the same thing, it simply being a different word. This is not the case and it needs to be clearly appreciated that pattern repeat can be very different from pattern match. The purpose of the Pattern Match is to identify where, in relation to the other side of the wallpaper (across the width), the matching part of the design is. To help with this you will find our wallpapers are trimmed through the design for ease of matching on hanging. If the matching half of the design falls on the same horizontal plane as the other side, then it is a straight match. If, on the other hand, the matching part of the design falls somewhere between two match points, in relation to the other side of the sheet, then it is a drop match. The other type or match is a random match or free match. This is one in which the pattern matches no matter how adjoining strips are positioned. Stripes are a good example. Please note, patterns with a large pattern repeat or a drop match require additional wallpaper to account for wastage.

Please note that we cannot ship wallpaper orders to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

If you receive an incorrect item on your order, please contact our Customer Service Department straight away, providing photographic evidence of what you received, and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

Sometimes orders can be sent in multiple boxes as they may have not fit in just one. Please contact our Customer Service Department, emailing photographic evidence of what you have received and we will get back to you as soon as possible. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt – at your own cost. Please contact support@miltonandking.com if you have any queries on this.

Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature.

If you are based in United Kingdom any taxes and import duties are included in your total at checkout. There will not be additional fees payable upon delivery.

Your order will be shipped via UPS. Most orders arrive with in 10 – 15 days from when the order is placed. All orders are sent with tracking, so you can keep an eye on them the whole way.

Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are hand picked and enclosed safely in a box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.

The best way to stay up to date with miltonandking.com is to add yourself to our mailing list. Weekly emails are sent out updating customers on new brands, new product releases and stylish ways others have used our products. Alternatively, check out our New Arrivals section in main category.

If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately.

We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then you either:
(a) had to submit your order more than one time due to address verification problems or
(b) upgraded your shipping.
When you place your order we receive an authorization for the amount of your order.
Please contact our Customer Service Department if the charge needs to be removed and we can assist.

To use the discount code, you need to manually enter it into the box that says “Apply Coupon” on the CART page before you proceed to CHECKOUT. After you have finished shopping, click on your shopping cart where you will see a summary of your order. You will find the promo code filed/coupon box underneath the summary. After you click the arrow to apply the coupon, the discount will then be applied to your order and you can proceed with the checkout process.

Please Note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion. The amount for the coupon can be refunded or applied retroactively to an order that has already been placed.

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true.

Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “Sign In” on the menu bar at the top of any page.

To protect your security, we only accept orders online. To place an order please use the shopping cart on our website – our friendly staff will be happy to help you out using the live chat feature.

As Milton & King prints-to-order, you may cancel your order up until your order has started to print. If the wallpaper has already printed, the refund to your canceled order may be charged a 10% restocking fee. To cancel your order please get in touch with us as soon as possible to avoid any fees.

Contact our Customer Services team, providing your name, home address, details of the order and, where available, your phone number and email address.

The Afterpay instalments quoted on a product represent 1/4 (25%) of that product’s current price excluding any delivery charges that may be applicable.

Delivery costs will be added into the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option.

We offer samples for all of our wallpapers. Samples can be purchased at the standard size A4 (21cm x 29.7cm). We highly recommend purchasing a sample prior to ordering so that you can get a general idea of the colour scheme, design scale and print quality. To do so simply choose the sample option where it says SIZE on each product page, add it to your cart and follow the checkout process.

Yes you can! We like to look after others in the industry and have worked hard on our pricing in order to do that. If you are a stylist, architect, interior designer, builder or another trade that works within a relevant industry then you may be eligible for a Milton & King Trade Account. The Milton & King Trade Program offers you exclusive Trade Discounts across a range of products, as well as Trade only products and VIP access to new releases. 

To apply for a Milton & King Trade Account please follow this link and complete the form. Please include a brief overview of your business including what products you are most interested in. Once received and reviewed, we will be in contact with you directly in regards to your application.

This will depend on the status of your order. If you wish to cancel your order, please contact us as soon as possible. Cancellation fees may apply.

Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 30 days. If the product has been damaged during shipment, a claim will need to be filed with the courier. Please notify Milton & King as soon as possible by emailing support@miltonandking.com

If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible. If it is determined that the fault is due to a print or trim error, we will promptly send you a replacement.

It is highly recommended that you inspect the wallpaper after every 2 to 3 drops to inspect the wallpaper for any issues.

We understand that from time to time you may wish to return a product to us. Please review our Returns Policy for full details. You can return a product to us for any reason provided it is within 14 days from the date received, the rolls you are returning have not been opened and are still in their original sealed plastic shrink wrap and are returned at the customers shipping expense. We do not allow returns of half sets of two-roll-set designs, opened rolls, samples or orders outside 14 days. There are no exceptions to these requirements. This returns policy applies to customers irrespective of your geographical location.

There are no exchanges. If you wish to purchase a different item instead and the order has not yet shipped, we will need to cancel your order, process your refund and a new order will need to be placed. If you wish to exchange an item you already received, you will need to return the wallpaper in according with the Return Policy. We will then process your refund and you can place a new order. *Trade clients are eligible for store credit only.

Milton & King accepts Visa, Mastercard and American Express payments from customers worldwide, and uses the Airwallex payment Gateway for our credit card transactions. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. We also offer payment via PayPal. Very handy indeed.

Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order

To make this process easier for you, Milton & King provides a wallpaper calculator on every product page.  Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.

We’ve even taken the design repeat into consideration when calculating how many rolls you will need. Furthermore, if it’s still a little confusing please don’t hesitate to email us at support@miltonandking.com with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and we’re more than happy to help!

Most commercially available pastes specifically formulated for non-woven wallpaper are of equal quality and for most applications will do the trick. You can pick these up from any good hardware store or wallpaper shop. We generally like to recommend a good tub adhesive like Roman Ultra Clear or Zinsser Sure grip. Only because we know they work.

Your tracking information will be emailed to you as soon as your order leaves our facility; we recommend keeping an eye on your spam folder as well as your inbox since a lot business emails are directed there automatically!

All confirmation emails are sent from orders@miltonandking.com. Please contact us by email with your full name and order number and we will confirm your order.

This may depend on the change you want to make. Please contact us via support@miltonandking.com, live chat or by calling us as soon as possible with any changes you need to make. Changes to your shipping address can easily be made as long as it is before your order ships. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made because your order has already shipped, please refer to our returns policy.

Yes, shopping at Milton & King is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. miltonandking.com will never ask for your credit cards pin number during the checkout process.

Milton & King is proud to accept Visa and MasterCard. We also accept PayPal as major form of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.).

We offer the following currencies. Australian Dollars, US Dollars, Pound Sterling and Euros. The Price displayed is dependent on the location you have selected to view our site.

Once you’re done shopping, checking out is easy. You may view the items you have added to your cart by clicking “Shopping cart” icon on the menu bar at the top of any page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking “update cart” after all quantity adjustments have been made. Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on “register” to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Please note that an email address is required for all orders placed on miltonandking.com. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.

You can search for items on our site a number of ways. If you know the style or name of what you want, you can enter this into the “Search store” on the top of any page on the site and we will find you everything related to your search. Alternatively, you can go directly to your favourite style and refine through category and colour. Once you have found your desired item, click “add to cart” to start the order process.

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.